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Great! You have received your order and need
to return or exchange it.
If you received your order correctly and in
good condition and you would just like to return or exchange it, please use our
return/exchange form.
The basics of the
return/exchange
- Return or exchange your order within 30
days of receipt
- Be sure your scrubs are unwashed and
unworn with exception to trying them on. (return them as they were received by
you)
- Confirm all sewn-in labels and tags are
intact. do not remove tags
- Be sure all returned scrubs are free of
debris, this includes, but is not limited to, pet and human hair, carpet
fibers, dust, dirt, etc.
- Make sure we receive your scrubs
undamaged and in the condition they were received by you
- Please put scrubs back in original
plastic bag, if available, if not, please insert scrubs into a plastic bag to
protect them on the way to us
There are NO fees or extra
charges for returning or exchanging your original order. Just print,
complete and mail our return/exchange form along with your uniforms, scrubs &
footwear to us and we'll do the rest. It's easy!
If you receive an
incorrect or mis-shipped item, don't return it. Contact us toll free
@ 866-217-2782 (M-F 9-5 CST) and we'll handle your
reorder and return shipping at no cost to you.
If you received what you
ordered correctly, but need to exchange for a different size, style
or color, use our exchange form at the link above. Depending on your location,
you'll have your new order in about 10 business days.
If you're in a hurry,
place a new order online today for the items you need in the correct sizes,
colors, styles, etc., then return what you have for a full refund within 30
days.
If you're returning your
order for a refund, use our return/exchange form link above, indicate
"return only" and mail the form and your order to the address indicated. Your
card will be refunded in about 10 business days. You'll receive an email
confirmation of your refund as soon as it is processed.
- All shipping charges, if any, are
non-refundable
- No returns will be accepted beyond 30
days without prior consent
FAQ's
Can I exchange
for a different brand?
No, you must exchange for items within that brand or manufacturer. For
example, you can exchange Landau for Urbane, as they are made by the same
manufacturer.
Am I
responsible for shipping my order back to A1Scrubs?
Unless you receive a defective or mis-shipped item, you are responsible for
return shipping to us, but we'll ship your new exchange order to you at no
additional charge.
Does it matter
what company I use to ship my scrubs back to you?
No, you may use any method to return your nursing scrubs order. We recommend
using the US Postal Service for any return of 5 items or less. This is the
best value. If you are returning 6 or more items, UPS is generally more cost
effective. We always recommend shipping with some kind of proof of delivery or
tracking number to ensure your order is delivered to us.
If you have a question about our
return/exchange policy,
email us
Landau is committed to providing unparalleled value: the highest quality
product, constructed of premium materials, for immediate delivery and at a
competitive price. By continuously improving our product with highly motivated
and skilled employees, state-of-the-art equipment, and an innovative
spirit, Landau aims to exceed their customers' expectations.
Landau ensures the highest quality everyday.
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